Fix a login that stopped working
What Needs reconnect means and how to get numbers flowing again.
A login stops working when access was revoked or expired, for example after a password change or when the platform ends the session. Lumina then marks it Needs reconnect on the Data sources page, and its accounts stop updating.
- Open Data sources and find the login marked Needs reconnect.
- Click Reconnect and sign in on the platform's page again.
- Lumina retries the failing accounts at once and fetches the days that were missed.
- Owners and admins get an email when a login stops working, if email sending is set up.
- Scheduled report emails add a note when some of a client's accounts are failing or have not synced for a day.
- If the login is fine but cannot reach an account any more, ask the account owner on the platform to give that login access again.
Open in Lumina:Data sources